Hi Experts,
in my Incident Management project i have one business scenario where on enabling send to shift supervisor and pressing save button , one workflow will trigger that will send that incident to supervisor where in that one of the workflow step has to change the status of that incident to "in-process"
but in that workflow step its not getting update because that incident is locked in UI .
So is there any way to unlock that incident by coding so i can unlock that incident in that step and update.